FAQs

Frequently Asked Questions (FAQs)

Welcome to The Lyallpur Textiles FAQ page. We’ve gathered answers to the most common questions our customers ask to make your shopping experience smooth and enjoyable. If you don’t find what you’re looking for, feel free to reach out to our customer support team.

About The Lyallpur Textiles

Q: Who are you?
A: Established in 1992, The Lyallpur Textiles is a trusted name in premium fabrics, offering timeless collections including Wash & Wear, Boski, Cotton, Latha, and seasonal suiting.

Q: Where are you based?
A: We are proudly based in Pakistan, delivering quality fabrics across the country and worldwide.

Ordering & Payment

Q: How do I place an order?
A: Simply browse our collections, add your favorite fabrics to the cart, and proceed to checkout. You’ll be guided step-by-step.

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) across Pakistan and secure online payment methods including debit/credit cards, bank transfers, and mobile wallets.

Q: Can I change or cancel my order after placing it?
A: Yes, if your order hasn’t been shipped yet. Please contact our support team as soon as possible.

Shipping & Delivery

Q: Do you offer nationwide delivery?
A: Yes, we deliver across Pakistan with reliable courier partners.

Q: How long will my order take to arrive?
A: Standard delivery takes 2–4 working days within Pakistan. International shipping timelines vary by location.

Q: Do you offer free shipping?
A: Yes, we often run free shipping promotions. For example, free shipping may apply when you purchase 2 or more products.

Returns & Exchanges

Q: What is your return policy?
A: You can return or exchange unworn and unwashed fabrics with tags intact within 30 days of purchase.

Q: How do I return a product?
A: Please send the product back via traceable courier along with a copy of your invoice and reason for return.

Q: Who covers the return shipping cost?
A: Customers are responsible for the return shipping fee unless the product delivered was incorrect or defective.

Product Information

Q: Are your fabrics original?
A: Absolutely! We ensure 100% authenticity and premium quality in all collections.

Q: Do you offer seasonal collections?
A: Yes, we design special collections for Summer, Winter, Mid-Season, and All-Season wear to suit your wardrobe year-round.

Q: How do I care for my fabrics?
A: Most fabrics are easy to maintain. Specific care instructions (wash & wear, dry clean, etc.) are included with each product description.

Customer Support

Q: How can I contact you?
A: You can reach us through:

Policies & Security

Q: Is my personal information safe with you?
A: Yes. We strictly follow privacy and data protection guidelines. Your information is kept secure and never shared.

Q: Where can I read your policies?
A: You can view our [Shipping Policy], [Returns & Exchange Policy], [Terms of Service], and [Privacy Policy] directly on our website.

At The Lyallpur Textiles, we believe in Quality You Can Trust. If you need more help, don’t hesitate to get in touch — we’re always here to assist.